Frequently Asked Questions

Le Floral Hotel has put together a FAQ where you’ll find the most frequently asked questions about our hotel. If your question isn’t displayed in our FAQ, Le Floral Hotel’s courteous staff, available day and night, will happily answer any queries in order to make your stay as relaxing and enjoyable as possible.

Frequently Asked Questions

1. At what time can we check into our room?
2. What is the checkout time?
3. Can I keep my room after the standard check out time?
4. Is there Wi-Fi in every room?
5. Is there a breakfast included in our stay? If so, at what time is it served?
6. Is there a restaurant on location?
7. Do your rooms include a workspace?
8. Is there an elevator in the hotel?
9. Where can we park our vehicle?
10. What is included in our rooms?
11. Can we bring our pets?
12. Can I request an additional bed for a third person in a double occupancy room? How much will it cost?
13. Why do you need my credit card information?
14. How do I get to the hotel?
15. Do you offer business rates?
16. What are your cancellation policies?
17. Can you recommend nearby restaurants?
18. Are there rooms with wheelchair access?
19. I own an electric car. Where can I charge it?
20. Can I smoke in the establishment?
21. Do you have a credit card authorization form?

1. At what time can we check into our room?

Customers are expected to arrive for 4PM. We will gladly provide you access to your room earlier if possible.

2. What is the checkout time?

Customers must check out for noon. However, we can keep your luggage for free if need be.

3. Can I keep my room after the standard check out time?

Le Floral Hotel does whatever it can to keep its customers satisfied. We will gladly hold your room until 2PM, on check out day, depending on occupation and for 25$ plus tax. Inquire at the reception.

4. Is there Wi-Fi in every room?

High speed wireless internet is offered for free throughout the hotel; whether it be rooms, poolside, terrace, communal areas or breakfast area.

5. Is there a breakfast included in our stay? If so, at what time is it served?

Breakfast is offered for free to our customers, from 5:30AM to 9:30AM on weekdays and from 6:30AM to 10:30AM on weekends.

6. Is there a restaurant on location?

Except for the breakfast area and vending machines, there is no restaurant in our hotel. However, within short driving distance, you’ll have access to a wide variety of restaurants.

7. Do your rooms include a workspace?

Each of our rooms has a workspace along with free access to Wi-Fi. You can print documents at the reception or enjoy our free fax and scanning services. Each of our rooms also includes a power block on the desk, which has two outlets and two USB ports.

8. Is there an elevator in the hotel?

No. Our two-story establishment does not have an elevator.

9. Where can we park our vehicle?

We have a large parking area which can fit any type of vehicle. Buses and trailer trucks can park safely behind the hotel.

10. What is included in our rooms?

Our rooms include a vast array of utilities to make your stay enjoyable. Feel free to consult our Hotel rooms and Amenities pages to learn more.

11. Can we bring our pets?

Pets are not allowed except for service animals.

12. Can I request an additional bed for a third person in a double occupancy room? How much will it cost?

You can request an additional bed for your room when making the reservation to ensure its availability. The extra bed costs 12$ a night.

13. Why do you need my credit card information?

The credit card information is used as a guarantee in case you do not show up or decide to cancel at the last minute. A no-show could result in additional fees equivalent to a night’s stay.

14. How do I get to the hotel?

We are located near Exit 7 (12th Ave. North/QC-216 O) of Highway 610, at 1920, 12th Ave. North, J1E 4J6, Sherbrooke.

15. Do you offer business rates?

Yes. Simply call us at 1 855 564-6811 for inquiries.

16. What are your cancellation policies?

Our cancellation policy claims that you can cancel your reservation before 4PM, without penalty, the day of your arrival. If you fail to comply, you will be billed for the night’s stay. Certain conditions apply for groups and packages.

17. Can you recommend nearby restaurants?

There is a handful of restaurants offering a variety of meals near the hotel. Our staff will gladly recommend something based on your budget and taste. You can also consult our Activities page.

18. Are there rooms with wheelchair access?

Yes, some of our rooms are wheelchair accessible. When calling for a reservation, please advise us of your needs so we can ensure availability. For more details, please consult our Hotel rooms page.

19. I own an electric car. Where can I charge it?

Le Floral Hotel is proud to offer a free TESLA Charging Station for our clients who drive a TESLA brand electric vehicle. On July 2018, our establishment installed a brand new electric charging station that is valid for all types of electric cars. 

20. Can I smoke in the establishment?

No. Our hotel is a 100% non-smoking establishment. We want to offer our customers a healthy environment. As per the latest anti-smoking law, smoking is prohibited within a 9-metre radius of every door and window of the establishment. Failing to cooperate will result in a severe fine. Thank you for your cooperation.

21. Do you have a credit card authorization form?

Le Floral Hotel takes its customers’ security very seriously. We invite you to fill out this form and send it to us either by fax, email, post or call our receptionist.

For more information on how to reserve a room or conference room and security, please contact the hotel.